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Health and safety

The "A year for safety in the Hera Group" project was launched in 2011. This is an important initiative involving the Group's entire workforce. The project aims to support the growth of a truly prevention- and safety-oriented culture, improving behaviours in the workplace and in day to day life. The project is managed by a Guidance committee made up of top management, and is continually monitored by a Coordination Group which reports its progress to the Guidance committee. This group also includes a Scientific Committee made up of three external labour, health and safety specialists from various disciplines (legal, economic and psychosocial). The Scientific committee supports the project's development by establishing and assessing criteria of consistency and the results achieved on the basis of three main areas:

  • organisational/management, so safety as a responsibility spread throughout the company, in relation to which all are asked to contribute: beginning from the top management's commitment, down to the behaviour of each individual worker;
  • economic/competitive, which consists of highlighting, also through concrete examples, the costs and benefits of a correct safety management system;
  • communication/cultural, which is the natural complement to the other two: it provides for the development of informational and training channels to ensure that the culture of safety is spread within the organisation, permeating the areas in which "doing safety" creates value for the company and attributing the proper importance to everyone's contribution, in order to increase the tangible and intangible benefits of the commitment taken on.

"A year for safety in the Hera Group" comprises 16 projects, some of which apply throughout the Group and therefore are managed centrally: others, instead, are assigned and carried out by the individual territorial structures and may also be extended to other areas during the project's second phase of development. To date, 7 projects have been successfully completed. An assessment on replicability in other areas has already begun for some initiatives.
Parallel with the development of project-related activities, a set of process and result indices has been prepared and will be included within the 2012 Balanced Scorecard system.


A year for safety: project progress

Safety is not a game
This training initiative employs team games and involves the entire company population, increasing awareness of safety at all levels and stimulating new workers to adopt specific behaviours in all aspects of life, in and outside the workplace.

An animated software application has been created which will accompany the “top down” training phase for the entire company population (roll out in March 2012), which will be carried out by 130 employee trainers, who will be in charge of training co-workers and associates.

Next, the top-down training involving the entire workforce will begin.

The project is ongoing.

Scientific study to define the economic model
This research aims to assess safety management impacts by comparing the various organisational and management models adopted by companies to prevent occupational health and safety risks with consequences on efficiency and competitiveness.

The data needed to quantify the costs associated with accidents in the Emilia and Romagna areas have already been obtained and analysed. Preliminary activities to define the model to quantify the economic impacts of safety organisation and management have been completed.

The project is ongoing.

National waste management service guidelines
Contribution from the Hera Group in defining guidelines within a project launched by the Rubes Triva Foundation in partnership with INAIL to define guidelines for creating a Workers’ Health and Safety Management System for the waste management services and territorial companies.The project was completed successfully with the publication and distribution of national guidelines by INAIL-Federambiente.
Alcoholism regulation
Preparation of a document implementing the directives of the framework law and any implementing regulations related to alcohol and alcohol-related issues. The completed document will be formalised as a Corporate Regulation on alcohol, and its goal is to ensure implementing procedures, with controls carried out during the workday during which the worker must have a blood alcohol level of zero.

The corporate regulation on alcohol was issued with service order no. 90 of 28 September 2011.

The regulation will be implemented in all areas throughout 2012.

The project is complete.

Increase in the quality of supplier monitoring
This initiative intends to supplement the supplier control system, also on aspects relative to health and safety. The project’s objective is for a protocol to be drawn up which helps to locate data relative to accidents for a group of suppliers representing 75% of the value of goods and services purchased. The work group is also required to identify performance indices regarding health and safety to be included as criteria for the periodic supplier assessment.

Training on the new supplier monitoring process is in the completion phase for company contacts (expected for 720 workers). The phase of collecting the supplier accident data is almost complete.

The project is nearing completion.

Hera S.p.A. integrated certification
Execution of an integrated process which controls the company’s performance (Central bodies and TOS-BU) in relation to 3 internationally recognised quality, environmental, and occupational health and safety management standards.

Hera S.p.A. obtained the integrated certification (September 2011).

The project is complete.

Herambiente OHSAS 18001
Process to assess the occupational health and safety management and control system in order to obtain the OHSAS 18001 certification for Herambiente.

Herambiente obtained the OHSAS 18001 certification (the controls of Det Norske Veritas Italia, the certifying body, were completed on 21 December 2011)

The project is complete.

Uniflotte OHSAS 18001
Process to assess the occupational health and safety management and control system in order to obtain the OHSAS 18001 certification for Uniflotte.

Uniflotte obtained the OHSAS 18001 certification (the controls of Det Norske Veritas Italia, the certifying body, were completed on 29 December 2011.

The project is complete.

Scientific study on work-related stress
The scientific study aims to adopt a new method for assessing work-related stress by using dedicated tools which report objective data (preliminary assessment of the phenomenon by analysing company data) and subjective data (interviews with all workers through a special questionnaire).The pilot project at the Ferrara TOS BU concluded with the preparation of a final report which is currently being validated by the scientific committee.
Training ground
Further improve worker training by creating a dedicated structure (“proving ground”) which simulates work environments and processes in safe conditions.

Information has been collected regarding Hera’s needs for technical and operative training in 2012 which could be carried out on the proving ground. The initiative’s proponent is currently assessing the timing and procedures for effectively creating the ground.

The project is ongoing.

Machine and equipment safety
Compliance control and drawing up of operating instructions on the safe use of company vehicles and equipment.

Analyses of approximately 180 operating vehicles at the Modena TOS BU are complete, and the relative operating instructions for their safe use have been produced.

The training/hands-on training of operators, involving roughly 130 people, will begin by March.

The project is ongoing.

Process of observation by a specialised employee/worker who is properly trained as a tutor and accompanies a co-worker at work and observes that person’s activities. In a subsequent phase, any anomalies observed during work activities regarding the health and safety of the worker and the environment are discussed.

Approximately 500 observations were carried out in the pilot area of Ravenna. A report of the observation results was submitted. Six critical areas were identified (e.g., environment-collection, maintenance, ergonomics in the excavations), for which working groups will be launched to identify operating improvement proposals. An assessment of replicability in other areas is underway.

The project is complete.

Definition of the “area topic table” model
Analysis and assessment of work activities, equipment, the workplace, procedures and operating instructions with the support of the main area control bodies such as AUSLs and the Fire Brigade.

The topics to be discussed in the Area Topic Tables were identified:

- Emergency drills at the company offices;

- Emergency management for work in confined spaces;

- Area emergency management.

Preliminary meetings with external stakeholders (ASL, Fire Brigade) have been held.

The first working group has been instituted, with the involvement of the Fire Brigade.

The project is ongoing.

Safe behaviours

This project has two parts: the first, Safe Behaviours, directly involves the workforce and is meant to provoke reflection on best safety practices through the analysis of one’s own behaviours and one’s own perception of safety. Following this first analysis phase, possible corrective measures concerning manners of thinking and acting will be planned.

The second part of the project, Safe Driving, involves a safe driving course for heavy vehicles, conducted using a professional simulator able to reproduce extreme conditions, such as fog, rain and snow.

For the first part, the data have been collected and analysed, and a final report was drawn up by the external partner which supports this project’s development (ISMO).

This part of the project is ongoing.

For the “Safe Driving” part, the safe driving pilot project carried out at the Rimini TOS BU was completed in December 2011, with the participation of 73 workers.

Planning for replication in other areas is underway.

EHS feasibility study
Project intended to set forth the evolution of company information systems in the area of EHS (Environment, Health, Safety), with the aim of creating an integrated management information system in the areas of Environment, Health and Safety.

The project plan has been drawn up, and it is projected that the EHS system will be implemented in 2012-2013. The feasibility study is currently being carried out with the involvement of all structures concerned.

The project is ongoing.

“Proactive orientation towards safety” scientific study
Action aimed at surveying the safety climate by administering a questionnaire in order to obtain information on the proactive orientation towards safety at all organisational levels, referring to attitudes, motivations, prevention behaviours and the perception of occupational risks.

The project’s methodology has been defined.

The questionnaire is planned to be administered by March 2012 to a sample of workers (approximately 300) at the Rimini TOS-BU and at Herambiente S.p.A.

The project is ongoing.

Accident indices
Frequency Index32.629.623.4
 of which for ongoing accidents4.05.92.0
Severity index1.81.00.5
Rate Index5.24.83.8
Average accident duration (days)56.833.023.3
Number of accidents252215164
 of which accidents during commutes (no.)314314

The frequency index is the number of accidents per million hours worked. The severity index is the number of days of absence per accident divided by thousands of hours worked. The rate index is obtained by dividing the number of accidents by the number of workers, multiplied by 100. The data refer to Hera S.p.A. Accidents reported to INAIL which lasted more than 3 days were considered. The severity index for 2010 was updated based on information obtained this year.

As the data in the tables show, accident indices are continuously improving, and there was also a decrease in the frequency index of accidents during commutes, which had increased in 2010 compared to the previous year. The final figure for the year culminates in an accident frequency for Hera S.p.A. of 23.4, which is markedly lower than the figure for the previous year (-21%).
In 2011, the number of accidents on the job decreased by 24% compared to 2010 and by 35% compared to 2009. The average accident duration also decreased notably in the three-year period considered: -59% since 2009. The number of accidents while commuting (going to and from work) decreased by one-third in 2011 compared to the previous year, from 43 to 14.

Occupational safety in the main Italian utility companies

Hera is in fourth place in terms of the accident frequency index among the 8 multi-utility companies considered in the comparative analysis between the main Italian utility companies. It should be noted that Acea and Acsm-Agam are the only companies among the 8 considered which do not run waste management services.


Le segnalazioni per stakeholder 2008-2011

The accident severity index in 2011 is 0.5, a clear improvement over 2010 and in general with respect to previous years.
The accident severity index was influenced in 2009 by a mortal accident that occurred at the Forlì waste-to-energy plant while an employee was carrying out waste disposal using his own vehicle. The findings phase relative to this occurrence was carried out, and the decisions of the Public Prosecutor have yet to be issued as of the reporting date.
Accident indices are higher for workers, since they are more at risk of accidents. In 2011, the accident frequency index for workers was 41.5; in 2010 it was 57.2. The accident severity index for workers was 0.9 (1.8 in 2010).

Frequency index (breakdown by function)
Grid services18.6
Waste management and cemetery services 57.2
Coordination activities3.8

The data refer to Hera S.p.A.

Frequency index (breakdown by area)
Bologna TOS area29.625.021.6
Ferrara TOS area21.116.419.9
Forlì-Cesena TOS area17.219.815.6
Imola-Faenza TOS area12.530.325.6
Modena TOS area43.725.220.4
Ravenna TOS area23.824.219.1
Rimini TOS area62.373.465.8

The data refer to Hera S.p.A.

The trend of the indices continues to improve in all areas, except in Ferrara, where there was a slight increase in events (from 10 to 12).

Accident indexes of a number of subsidiaries (2011)
 Marche MultiserviziHerambienteNuova GeovisFEAUniflotteHera
Frequency Index50.319.50.052.827.948.011.3
Severity index1.
Rate Index8.

There were some improvements in the accident frequency indices for the subsidiaries considered, such as for Marche Multiservizi (from 57.6 to 50.3) and Uniflotte (the index fell from 65.8 to 27.9, with the number of accidents decreasing from 15 to 6), while the index increased for Hera Luce, from 7.2 to 48 points (there were 5 accidents compared to only one in 2010).
The FEA accident severity index was influenced in 2010 by a mortal accident that occurred in December 2010 at the Bologna waste-to-energy plant while an employee was carrying out inspection/maintenance on part of the plant. The findings phase relative to this occurrence is currently being carried out as of the reporting date.
The overall frequency index for all the companies considered (Hera S.p.A. and the main subsidiaries included in the table) amounted to 24.9, showing a significant decrease compared to the previous year's figure of 30.4; the number of accidents while commuting accounts for 11% of total accidents (18% in 2010). The severity index is 0.6, compared to 1.7 in 2010.

Health checks performed
Hearing tests9071,038664
Respiratory tests2,1881,9431,945
Laboratory tests1,1801,3171,248
Sight and eye tests1,670663867
Total check-ups performed5,9454,9614,724
Total workers examined3,5052,8223,122

The data refer to Hera S.p.A.

In the course of 2011, the health test (blood alcohol level test) to check for the absence of alcoholism was launched for Hera S.p.A. personnel. The checks are expected to be completed during 2012 in compliance with the company regulation issued in 2011. Following a medical check up in 2011, 12 employees were declared as inappropriate for the specific duty they carried out.
In 2011, the Occupational medicine coordination was reorganised, first involving an alignment of contracts and parameters of the services carried out by qualified doctors and the consolidation of health protocols at the Hera S.p.A. level and for almost all subsidiaries. The role of qualified doctor Coordinator was also reorganised to reinforce that role and the Coordinator's presence within the company.
The new occupational medicine structure will make it possible to improve services and, on the basis of planning and agreements with regional bodies, start monitoring and epidemiological studies to increase the level of controls and the quality of the workplace.