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Reading this Report

For the Hera Group, the Sustainability Report is a primary tool for reporting on its activities and results in the economic, environmental and social fields, as well as a fundamental tool for providing information to and dialoguing with stakeholders.
Since 2008, the Sustainability Report has been approved by the Board of Directors of Hera S.p.A. when the financial statements are approved; this aspect testifies to the role that this instrument has within the company's planning and control system.
Dedicated meetings have increased the distribution across communities served, with the distribution to all customer branches and through local press, to all employees and other various stakeholders.
Hera's Sustainability Report provides the principles which guide our actions, the performance achieved, the objectives reached compared to stated and future objectives, the results of our dialogue with stakeholders and projects in the field.
Within the Report, particular importance was accorded to local projects.
Some of the technical terms used in this document are defined in the attached glossary.

This Sustainability Report, the tenth published by the Hera Group, can also be viewed on the website www.gruppohera.it, where it can be downloaded in both Italian and English.

An accessible version of the financial statements is available on the Group's website, in Italian and in English, which includes other documentation and details; the subjects for which further details are available on the website are indicated in the text.
You will find an assessment sheet in this report. It is extremely important for us to receive information since this will enable us to improve the content matter and presentation of the Sustainability Report: just fill in the attached form and send it back to us.

We hope you enjoy reading our report!

The greenhouse gas emissions created by the use of paper for the preparation of this Sustainability Report have been neutralised thanks to Hera's compliance with GAIA, the Life project jointly funded by the European Commission and furthered by Bologna Municipal Authority in partnership with Cittalia, Impronta Etica, CNR and Unindustria Bologna, with the aim of increasing green areas in the city of Bologna by means of planting new trees.

This report was prepared with 100% recycled Revive Pure Natural ecological paper in compliance with RAL UZ 14 - Blue Angel and digital photographs.
Hera is a member of Impronta Etica, an association for promoting Corporate Social Responsibility. Impronta Etica

Information:
Corporate Social Responsibility Department, Hera S.p.A.
Viale Carlo Berti Pichat, 2/4
40127 Bologna
Tel. + 39 051.287.038
Fax + 39 051.287.224
csr@gruppohera.it
www.gruppohera.it