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The Group's suppliers were 6,114 at the end of 2011, companies providing goods, services, professional services and work. Most suppliers are included in the pool of suppliers in several goods/services categories.
All data provided in this chapter, unless otherwise indicated, refers to the companies in the Hera S.p.A. Group, Herambiente, Hera Comm, Fea, Uniflotte, Famula on Line and Hera Luce and exclude intercompany purchases. The presence of a single list of qualified suppliers for the entire Group entails, for suppliers, expanding their possible business for all goods/services categories associated with them.

Pool of suppliers
Job orders894807757
of which suppliers who received at least one order during the year4,5773,9023,639

The table provides a breakdown of suppliers by goods/service class. Because some suppliers belong to more than one class, the total for suppliers by class does not tally with the total for suppliers.


In 2011, a further rationalisation of the suppliers in the Hera Group supplier pool was conducted, on the basis of the checking of their qualification status and on their actual utilisation in the past three years; as a result, the number of suppliers in the pool was reduced from 7,749 to 6,114 (-21%). Of these 6,114 suppliers, over 3,600 had at least one active contract in 2011. Rationalisation activities were carried out mainly during the second half of the year at the same time as the launch of the new supplier portal which led to a further monitoring of the supplier database.
The further decrease in 2011 when compared with 2010 in the number of active suppliers (who received at least one order during the year), is essentially due to the pursuit of rationalisation of purchases undertaken in 2010; the use of master orders and qualification systems reduced the number of orders and increased their average value.

Supplies from social cooperatives

In 2011, consistently with the provisions of the Protocol signed in June 2009 with associations representing social cooperatives, we continued to hold periodic meetings to monitor the employment of disadvantaged personnel by type B social cooperatives in the management of the work contracts awarded by Hera Group companies.
Monitoring is carried out according to an operating instruction defined in 2009 in accordance with the Protocol signed and following the Hera procurement guidelines and covers all Group contracts in which social cooperation personnel operate. Quarterly verifications are made of the total number of persons facing hardship employed, the type of hardships faced by individual workers used in the supply and their qualifications within each single contract. It is thus possible to check observance of the work induction project presented at the time of the tender by the supplier with a consequent assessment of the same.

Supplies from social cooperatives
Social cooperatives (number)363432
Value of supplied goods/serv. (in thousands of €)23,59025,98929,675
Persons facing hardship hired (number)468474537

Among the persons facing hardship hired, workers employed for less than one year were also counted.


In 2011, the value of the supplies regarding types of work or services requested from social cooperatives came to more than Euro 29.7 million, disclosing an increase of 14% on 2010.
Of this amount, about Euro 27.8 million was assigned for the execution of waste management services, equal to 23% of the total awards made by the Group for these services. The increase in supplies to social cooperatives mainly concerned the increase in certain waste management services handled by Herambiente and by the local operating structures of Forlì-Cesena and Rimini.
Supplies to social cooperatives involved a total of 32 cooperatives or consortia of social cooperatives and resulted in the employment of 537 persons facing hardship. Persons facing hardships employed under permanent contracts amounted to 362 while those under full-time contracts came to 287. The highest number of persons facing hardship employed was recorded by the Territorial Operating Structures of Modena (158 people), Forlì-Cesena (116 people) and of Rimini (115 people).
Hera contributed to the inclusion in the national collective agreement for waste management services (renewed in February 2011) of a specific protection clause regarding outsourcing in favour of social cooperation. This clause envisages that a portion of outsourcing equating to 5% and raisable at company level to 15% of the economic volume of the sweeping, collection, waste transportation, septic tank cleaning and rubbish skip cleaning activities are excluded from the obligation to apply the CCNL (national collective labour agreement) for waste management services by means of the definition of social inclusion projects.

Research carried out by Aiccon in collaboration with Legacoop and Confcooperative, published in 2010, quantified the economic advantage for Public Administration deriving from social inclusions carried out by type B social cooperatives. The research revealed that the benefits essentially derive from minor welfare costs (disability pensions, insertion in public rehab structures, etc.) and greater tax revenues deriving from the payment of taxes on income from the employment of persons facing hardships. The lower revenues for the State deriving from tax and contributions exemptions which type B social cooperative benefit from have been deducted from the benefits. All of this ends up being a benefit for the Public Administrations of around Euro 7,100 a year for disabled individuals facing hardships and around Euro 1,600 a year for able-bodies individuals facing hardships. The economic benefit for Public Administrations deriving from Hera awarding social cooperatives can be estimated at around Euro 1.9 million for 2011. This calculation considers that 54% of the 537 individuals inducted in 2011 further to Hera Group supplies concern disabled individuals and takes into account part-time insertions.

Raw material supplies

The natural gas sold by the Hera Group in 2011 was purchased from Eni Gas & Power (42%), from Edison (16%), from EGL (5%), from Econgas Italian (3%), from Shell Italia (3%), from other minor national operators (3%) and via Hera Trading (28%), (which, in turn, mainly purchased gas from Econgas, Eni, Edison and VNG).
With regard to electricity, 53% of sales to end customers on the eligible and protected market were covered by bilateral purchases from other operators, 16% by the production from high-efficiency thermoelectricity power stations of companies in which Hera holds investments (Tirreno Power, Calenia Energia and SET) and 4% was covered by the Imola Co-generation plant. The remaining 27% was sourced on the electricity market. The methods for trading electricity, both via sourcing on the electricity exchange and through bilateral agreements, do not allow for tracing the sources of energy in order to be able to certify the type of production upstream.
With regard to generation from non co-generation thermoelectric power stations in which Hera holds investments, green certificates for 65 GWh were acquired, so as to comply with the obligations set out in the Bersani Decree.
During 2011, about 65% of water resource needs (water introduced onto the civil and industrial aqueduct networks) were covered by our own production (collection from springs, rivers and lakes, capping water tables). The remaining 35% was covered through third party purchases. The major supplier of wholesale water is Romagna Acque - Società delle Fonti, which, since 1 January 2009, has managed all the main water production plants in the Romagna area.

Training and communication for improving citizen holidays

The Rimini TOS organised a 6-day training course in 2011 for the staff of the cooperatives which carry out separate waste collection services during the tourist season, with the aim of informing them of the correct methods for carrying out the service observing good norms of conduct in their approach with customers. Furthermore, in May 2011 Hera sent out a communication, house by house, business by business, throughout the coastal area, illustrating how to correctly separate waste, and the days and times when the bins are emptied. Commercial businesses can also use a new dedicated web channel, My Green Page, so as to request services linked to separate waste collection around the clock.